Relationships 2.0: How to Keep Conflict From Spiraling

Takeaway in my own words:

• allow the other to speak his/her side of story (give it enough time for expression, no interruption)
• genuine curiosity - ask what the other person’s thinking
• split brain and task-oriented mindsets - to illustrate the story from the other person’s perspective, to show that his/her story is HEARD by you. (do not show anger, emotions, or other irrelevant animosity)
• provide possible solutions - use the phrases as “might be helpful,” “could be better,” (avoid the passive phrases such as “I hate to be interrupted” instead of saying things like “I’d be very appreicative if you could let me finish my sentence”)